![]() ![]() Why you shouldn’t use Google Voice to get verification codes Tip: If you can’t sign in to an app after you add 2-Step Verification, you may need to use an App Password. When you turn on 2-Step Verification, you may need to sign in to some apps again. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.Īn app doesn’t work after you turn on 2-Step Verification ![]() On the next screen, the app confirms the time has been synced. Tap More Settings Time correction for codes Sync now. On your Android device, go to the main menu of the Google Authenticator app. It may be because the time isn’t correctly synced on your Google Authenticator app. Tip: If you requested multiple verification codes, only the newest one works. You don’t have an adequate internet connection. ![]() If you get a voice call with a verification code sent to your phone, you get a voicemail if:.Make sure you have adequate internet connection when you try to get your codes.Delivery speed and availability may vary by location and service provider.If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery.If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message.Learn why we recommend Google prompts instead of text message (SMS) verification codes. You might have been sent a Google prompt instead.Go to the 2-Step Verification section of your Google Account.If you lost your backup codes, you can revoke them and get new ones. To make a security key your required second step, enroll in Advanced Protection. If you turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. Require a security key as your second step This code helps make sure you can access that email address or phone number. To enter a code sent to your email address or phone number.To enter an email address or phone number where you can be reached.Use these tips to answer as best you can. You'll be asked questions to confirm you own the account. Because of this added security, it can take 3-5 business days for Google to make sure it’s you.įollow the steps to recover your account. If you don’t have another second step or forgot your password Important: 2-Step Verification requires an extra step to prove you own an account. You may want to get an extra key you can keep in a safe place. Follow the steps to remove the lost key from your account.Sign in to your Google Account with your password and your other second step.If you don’t have a backup security key, follow the steps to recover your account. Important: If you added Advanced Protection to your account, you can only use a backup security key. A registered computer where you chose not to be asked for a verification code.A backup security key you’ve added to your account.My security key was lost or stolenĬhoose the right steps to get back into your account, based on if you set up another second step, like: If you're having trouble, try the tips to complete account recovery steps. Optional: As each code can be used only once, you might want to mark the code as used.If you can’t sign in, follow the steps to recover your account.Click Enter one of your 8-digit backup codes.When asked for your verification code, click Try another way to sign in.Go to the sign-in page of the Google service you want to use (for example, Gmail).For example, if your username is google123, search for "Backup-codes-google123.txt" Signing in Note: Can't find the backup codes you downloaded? Search your computer for " Backup-codes-username.txt" with your username. If you believe this set of codes might have been stolen or you’ve used many of the backup codes, you can generate a new set by clicking Get new codes. If you are fine using the current set of backup codes, you can print or download them.Creating and viewing a set of backup codes Like the codes on your phone, backup codes are only valuable to someone if they manage to also steal your password. We recommend you store your codes wherever you keep your other valuable items. In addition, after you’ve used a backup code to sign in, it will become inactive. The codes come in sets of 10, and you can generate a new set at any point, automatically making the old set inactive. You can also use these codes to sign in if you don’t have your Security Key. Follow the instructions below to generate backup codes. If you lose your phones or otherwise can't receive codes via SMS, voice call, or Google Authenticator, you can use backup codes to sign in. ![]()
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